Changelog — 2026
NexaDesk releases and improvements in 2026
March 2026
The widget customization page now includes a visual gradient builder with color pickers, angle controls, and live preview.
Full WhatsApp Business API integration — connect your number directly, send template messages, receive media, and manage conversations from the unified inbox.
- WooCommerce cart abandonment tracking and AI follow-up campaigns
- WordPress form hooks for WPForms, Gravity Forms, and Jetpack Forms
- Order lookup by customer email
- Page-specific widget targeting
View, re-train, and bulk delete training sources. Training progress indicators with estimated completion time.
Database connection pooling, Redis rate limiting with sliding windows, p95 API response times under 200ms.
February 2026
Public API with endpoints for leads, contacts, and conversations. API key authentication with scopes, rate limiting (100 req/min), and IP whitelisting.
Push leads to Odoo, sync pipeline stages, and map custom fields via XML-RPC. Automatic conflict resolution for concurrent updates.
Tag conversations for organization. Use tags as workflow conditions to trigger automated actions.
January 2026
Single inbox for WhatsApp, Messenger, Telegram, and web widget. Channel badges, conversation assignment, and cross-channel customer history.
Node-based automation editor with triggers (conversation events, visitor behavior, time-based), conditions (if/else branching), and actions (message, assign, escalate, API call, email).
Native Telegram bot support with AI-powered responses and full conversation history in the unified inbox.